Free Human Resources Magazines and Downloads from symbiandevzone.tradepub.com

AWS GovCloud (US) Celebrates 10th Anniversary and a Decade of Digital Transformation in the Federal Government

Mon, 04 Oct 2021 00:00:00 -0700

The past decade has seen the federal government and highly regulated industries reevaluate the role of cloud technology in enabling their digital transformation initiatives. Next-generation cloud offerings, led by Amazon AWS GovCloud (US), have matured to support the mission-critical objectives of national security, defense, and civilian agencies in a secure and compliant manner.

AWS GovCloud (US) was built based on the feedback and unique needs of government customers who require extremely high security and highly compliant infrastructure and services to innovate while doing more with less, more quickly, and more impactfully. When released in 2011, AWS GovCloud (US) was the first cloud provider to build and operate cloud infrastructure specifically designed to meet U.S. government requirements.

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Exploring the Impact of COVID-19 on Customer Behavior

Fri, 02 Apr 2021 00:00:00 -0700

Remote work has created a paradigm shift, which is both fascinating and frustrating, especially when it comes to forecasting and workforce management.

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The Pivot to 100% Remote Training in the Contact Center

Thu, 22 Oct 2020 00:00:00 -0700

Remote training represents a perfect storm of challenges that, if not mitigated, can serve to lengthen the training program, confuse both the trainers and the trainees, and ultimately cause major attrition down the line.

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From RFP to Go-Live: A Roadmap for Implementing Your Outsourced Customer Care Program

Mon, 28 Sep 2020 00:00:00 -0700

That RFP process is a grind, eh? The peak experience is when you finally get to call your new strategic partner and let them know they are the successful bidder. After that, it would be nice to take a breather. But you’re ready to implement and transition into your new outsourced customer care program so you’ve got to buckle up and buckle down. The right outsourcer, of course, will ensure as few roadblocks and speedbumps as possible, but with collaboration, you can ensure long-term success.

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Crisis Reveals Character: Launching an Outsourced Customer Care Program in a Pandemic

Thu, 27 Aug 2020 13:20:01 -0700

Launching an outsourced customer care program in a pandemic requires more than just skill, experience, process, and infrastructure. It depends heavily on the strength of the relationship with your outsourcer. Strategic partnership is a priority.

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High Impact Productivity Hacks

Thu, 06 Aug 2020 09:20:01 -0700

The internet is overflowing with productivity hacks that have little to no impact. This eBook is the product of a year of research that led to increased outputs by 50%.

The 5 highest impact productivity hacks are:

Making doable action plans
Beating procrastination
Why it's important to schedule your work time
How breaks affect your productivity
The best productivity hack you've never heard of

Build these tips into your daily routine, form a habit around them and you will be amazed how much more you can achieve.

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The 10 Commandments of The Growth Mindset

Thu, 06 Aug 2020 09:20:01 -0700

This growth mindset book contains the Do’s and Don’ts. It helps the reader understand the differences between the fixed and the growth thinking. Due to its format, it is easy to digest and also contains a summary page where you can find all the commandments. Print it, to make sure you can see them every day!

On the final pages, you’ll find a workbook, that will help you identify your most frequent fixed mindset thoughts and come up with a proper way to deal with them.

Identify areas where you need to improve and develop the growth mindset today!

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Hiring for your Non-Profit Organization? See How This Organization Used Tests to Improve Their Hiring Process

Mon, 01 Jun 2020 07:05:01 -0700

Hiring entry level support staff is never easy, especially not for a non-profit with a limited budget. But administering customized, tailored-to-their-job, pre-hire tests to job applicants, this organization was able to gain a much higher level of confidence with their hiring decisions.

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Ultimate Hiring Checklist for HVAC Companies

Tue, 26 May 2020 04:20:01 -0700

Does your hiring process always give you the best new service techs? Hiring new service techs is difficult and one hiring mistake can immediately result in angry online reviews for your company. If you follow the steps in this checklist, you'll dramatically increase your odds of success in finding your next superstar.

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Hitting the Brakes or Pedal to the Metal? Selecting an Outsourced Customer Care Partner When the World's on Fire

Wed, 13 May 2020 10:05:01 -0700

Just as it seems you’ve settled into the new quarantine normal, the conversation has shifted to re-opening. You’re at the point where decisions need to be made. Does outsourcing still make sense? What happened to your timeline? Should you hit the brakes or go pedal to the metal?

Here’s the thing – and you’re not going to love this answer – it depends.

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