Free Magazines:
	Surviving and Thriving in the Customer-Driven Age: Explore how CRM can enable an organization to be agile and adaptable as market, competitive or regulatory conditions change.		Best Practices in the Call Center: A Customer Touch-Point Methodology: Explore how you can improve operational efficiencies and also customer satisfaction by establishing your own customer touch-point methodology.		Target Marketing: Covers all direct response media, including direct mail, telemarketing, space advertising, the Web and direct response TV.

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